Conflict management

...the complete management response

Maybo is the UK's leading consultancy in workplace violence and conflict resolution. Established in 1996 Maybo provides practical and effective conflict management expertise, which can include low risk physical intervention.

Conflict management advice and training from Maybo:-

• reduces assaults against staff,
• increases the confidence and performance of managers and staff,
• creates a safer environment for staff and service users, 
• enhances customer service,
• reduces the need to resort to force,
• better protects the organisation from compensation claims and reputation damage

Conflict management and conflict resolution advice is detailed under the advice/tips tab above.

Maybo solutions tab gives details of our courses. We also offer a course in managing traumatic incidents.

If you cannot find the details you require please email and we will try to help.

Conflict Professional provides conflict management news.

Maybo Australia delivering conflict management training and advice in Australia.

Conflict management training

Conflict resolution and personal safety training tailored to your working environment. The courses are under six main sectors: care; personal safety; ambulance; children; call handling and refreshers

Physical intervention training

A unique physical intervention skills programme that is low risk for both employees and service users and others to whom they are applied. Holds do not involve pain compliance. The levels are disengagement; holding; advanced holding; specialist (handcuff and ERB)

Manager training

Manager training brings out the different elements that contribute to a safer working environment.

Post incident training shows managers how to handle professionally the aftermath, with minimal repercussions for the individuals and the organisation.

Tutor training

Deliver Maybo's conflict management programmes. Trainers will be licensed and provided with trainer and delegate support notes.

Qualifications

City & Guilds qualifications are available for conflict management and physical intervention training for delegates and trainers.

IOSH certificated manager training is provided.

Management tools

e-tools specific to work related violence: training needs analysis; risk assessment; training records, training evaluation, staff survey.

e-Learning support

Pre-learning in conflict management and conflict resolution. Also pre-learning for physical intervention skills; and learner passport.

Learning materials

Pre-learning published material for conflict management and for physical intervention. Tailored booklets for staff. Tutor support materials.

Consultancy

Violence risk management is investigated through analysis and a violence risk assessment, leading to a conflict management policy and action plan.