Complaints, Appeals and Referrals: Policy and Procedures

Maybo aims to establish and maintain professional working relationships to the highest standards. However, on occasions, disputes and other matters of contention may arise; where this happens Maybo has procedures in place to deal with complaints from organisations and programme participants. Maybo values all feedback and recognises that a complaint provides important information from which to learn and improve its quality of service and customer care.

Maybo's policy document is available here.