Customer Service

Shopping Centre

Feb 4, 2013

BRC Retail Crime Survey - Violence against staff reduces

This year's survey is the most comprehensive since the survey began - attracting responses from 44 retailers, employing 1.4 million staff and representing 58 per cent of the retail sector by...

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Angry Caller

Nov 5, 2012

Customer Care – Escalation Effects

As a leading conflict management training provider we are often asked to provide curricula support to customer service staff operating in various industry sectors. The basis of concern frequently...

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