Conflict Management

Best Practice

May 8, 2017

Managing Workplace Violence – Getting to the Root of the Problem

Security management specialist Des Green, looks at one of the key principles for managing workplace violence risks – identifying the real root cause of the problem. ‘All too often...

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NHS Nurses

Jun 19, 2013

One Assault Per Day on Sussex Hospital Staff

According to the Argus, at least one hospital worker a day in Sussex faces physical attacks or verbal assaults from patients and relatives while at work. Frontline staff have reported hundreds of...

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8 Element Model

Apr 29, 2013

Work Related Violence - Learning the Lessons

Standards and guidance concerning violence risks have leapt forward over the past twelve years and 'violence reduction' is now a respected discipline with a degree for practitioners. Violence is a...

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LA1 -trafficwarden

Jan 23, 2013

Traffic Wardens Suffer Continual Verbal Abuse

The Hampshire Chronicle reports that traffic wardens are “terrified” following continued abuse from members of the public. In an effort to tackle the problem the local PC has been in...

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Education

Jan 7, 2013

Schools reject union claims over pupil violence

BBC Scotland reports that Scottish councils have rejected claims they fail to give school staff enough protection against violent pupils. The EIS teaching union said schools do not always carry out...

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Store Checkout

Dec 12, 2012

Retail Crime Increases Opportunities for Conflict

Retailers in the United Kingdom are expected to lose almost £1 billion over Christmas as a result of shoplifting, dishonest employees and vendor or distribution losses. In its annual...

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Angry Caller

Nov 5, 2012

Customer Care – Escalation Effects

As a leading conflict management training provider we are often asked to provide curricula support to customer service staff operating in various industry sectors. The basis of concern frequently...

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S3 - Stadium

Oct 22, 2012

Man charged for physical assault on goal keeper

BBC News reports on the high profile workplace violence incident that occurred during a Championship football match between Sheffield Wednesday and Leeds United. A 21-year-old man has been charged...

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NHS Nurses

Oct 18, 2012

Hospital workers sexually assaulted and racially abused

Hospital staff have been sexually assaulted, racially abused and attacked with weapons within the last year reports the Hertfordshire Mercury. The Mercury reveals statistics obtained under the...

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LA3 Parking Attendant

Sep 24, 2012

Traffic warden victim of karate kick

Police are searching for a man, caught on CCTV kicking a traffic warden, reports Sky News. The victim was walking along a road in Leicester when three men began harassing him. One spat before...

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Comment

Sep 19, 2012

Calming and Defusing Neighbourly Disputes Ten Useful Tips

One of the challenging issues for housing staff is mediating disputes between neighbours and responding to reports of anti-social behaviour. The summer holidays are over and neighbours are...

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Bridge The Gasp

Sep 12, 2012

Behaviour Response Plans - Practice Makes Perfect

We are all familiar with the phrase – practice makes perfect, but in reality, how often do we practice drills and procedures and how confident do we feel about using skills that are only...

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Open Palms - 2

Sep 10, 2012

Conflict Management Training, A SAFER Approach

As a leader in conflict management training, Maybo has extensive experience of working with organisations and staff in a number of industry sectors. Whether you want to find solutions to manage...

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So

Sep 3, 2012

Schools click with conflict management

Maybo is supporting school staff in East Sussex with an online package to help staff manage difficult behaviour in the classroom. Health and Safety Co-ordinators from primary and secondary schools...

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Dcc

Aug 29, 2012

A training solution for any situation

The versatility of Maybo’s training has been put to the test by Durham County Council who use the conflict management programmes across several departments. From neighbourhood wardens and...

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Comment

Aug 13, 2012

Conflict management training for 'have a go heroes'?

A recent article in The Guardian refers to a report by The Royal Society of Arts (RSA) proposing the police offer "have-a-go hero" training for the public on how to confront antisocial behaviour...

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Crossing

Jun 13, 2012

Bespoke training for school bus service staff

Bus drivers and attendants operating the London Borough of Lewisham’s community bus services have received ‘fit for purpose’ training to help them effectively manage challenging...

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Bus-driver

May 15, 2012

Lone working - A SAFER approach

There are risks associated with working alone for many people in public facing roles, especially when home visiting is needed. There can be particular concerns about vulnerability to crime when out...

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Ff

Apr 28, 2012

Demands for emergency worker victims of workplace violence to be compensated...

Scotsman.com reports that the Royal College of Nurses and Fire Brigades Union are both calling for 'restitution orders' to be widened to cover their members and are urging ministers to do more to...

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Open Palms - 2

Mar 2, 2012

Effective conflict management - Is confidence the key?

Confidence plays a big part in how people handle conflict and how quickly they act to step in and try and resolve a situation, rather than allowing it to continue and possibly escalate. Delegates...

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Home Visitor

Dec 23, 2011

Local Authorities and Housing

Maybo's conflict management, personal safety and lone worker training provides an effective solution to conflict at work, giving you peace of mind that your staff have been given the skills and...

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