November 17, 2014

Verbal Abuse and Threats 'Expected as Part of the Job' say Ambulance Crews 

Physical assaults on pressured paramedics are not as common as they once were, but incidents of verbal abuse and threats are 'part of the job' according to staff of the West Midlands Ambulance Service.

The Hereford Times reports that many aggressive incidents are as a result of drugs, alcohol or less frequently related to a clinical condition and they are not restricted to Friday and Saturday nights - an incident can come on any shift at any time.

In the past year (2013-14), no physical assaults were recorded against Herefordshire crews but there were eight incidents of verbal or threatening abuse. This year, to date, one physical assault has been recorded and 11 incidents of  verbal or threatening abuse.  

Managing Challenging Behaviour Training for Healthcare Staff