March 9, 2016

Retailers Liable for Staff Assaults on Customers, Court Rules 

Retailers are being warned about the repercussions if a member of staff were to attack a customer, following a decision by the Supreme Court. 

Legal experts are urging retailers to take note after the Supreme Court overturned the Court of Appeal's decision in Mohamud v Wm Morrison Supermarkets. It decided that Morrisons was vicariously liable when one of its petrol station attendants carried out a serious assault on a customer at a petrol pump. 

Previously employers would have been able to argue that an employee was acting of their own accord and would not have been liable for the inappropriate actions of an employee. 

The Supreme Court ruling means that employers are now more likely to be held liable for such assaults and may face more compensation claims from customers.

The risks of such incidents can be mitigated by appropriate training for staff in how to manage difficult customers and by pre employment background checks.

Dealing with difficult customers - Maybo training for retail staff