March 12, 2015

Rail Travel Chaos Leading to Abuse of Staff


Union bosses at RMT have written an open letter to train operators Southern, Southeastern and Thameslink, along with Network Rail, claiming rail staff are being abused by angry commuters over the travel chaos. 
The union claims that staff have been threatened, had hot coffee thrown over them and been spat at by passengers who “take out their anger on the station workforce”. 
The letter stated: ".....Station staff are in the firing line of verbal abuse and physical assaults from customers." and called for preventative measures to be put in place such as increasing staff numbers, upping managers and police support.


Maybo assault avoidance and disengagement training

Maybo training for transport staff