May 1, 2014

JobCentre Staff Exposed to High Levels of Verbal and Physical Abuse

Figures obtained by the International Business TImes UK under the Freedom of Information Act, have uncovered high levels of verbal abuse and physical assault suffered by staff working in London's JobCentres. During 2013 the total number of reported physical and verbal attacks on JobCentre staff in the capital reached over 3,800.

The data also showed that the total number of attacks on workers increased to 1,124 in East London (from 1,091 in 2012 and 685 in 2011) and rose to 1,289 in South London (from 1,237 in 2012 and 905 in 2011). Face to face verbal threats also increased, reaching almost 1,000 during 2013.

Maybo training builds staff confidence, helping them to manage conflict more effectively