June 27, 2013

Customer Service Staff in Hull Experience Increase in Poor Behaviour

BBC News reports on a rise in "poor behaviour" at Hull City Council customer service centre. This, plus an attack on the building in which several windows were broken has prompted a £57,000 investment in security.

The council will invest £23,000 hiring a second security officer, £7,000 in relocating a number of services, and £27,000 hiring an additional customer adviser "to meet increased customer demand for services".

A council spokeswoman said: "The decisions were prompted based on the experience of operating the service within the first few weeks of the year when there were increased incidences of poor customer behaviour and a physical attack on the building."

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