Maybo Conflict Management Training - A SAFER Approach

As a leader in conflict management training, Maybo has extensive experience of working with organisations and staff in a number of industry sectors.  Whether you want to find solutions to manage workplace violence in care, local authority, acute medical and emergency, retail or security settings, our training programmes and delivery methods can be tailored to fit.

We recognise that managing workplace violence risks effectively requires an understanding and appreciation of the situations staff face in their particular working role and environment. Our programmes have been developed to take account of this and include flexibility around a core set of skills to meet the needs of staff, wherever they work creating a safer approach to managing conflict. We focus on the importance of your customer or service user experience too. Maybo training builds confidence by helping staff to understand and manage human behaviour and learn positive responses and interventions. 

We offer tailored solutions for conflict prevention and resolution; managing behaviours that challenge, assault avoidance and disengagement and responsible physical intervention.  Our training can be delivered by a method best suited to your organisation and staff needs. This can include workshops, workplace coaching, trainer training, e-learning or a combination of styles through a blended learning approach.

The key learning outcomes for our programmes are outlined below. Click here to see more information about the programmes and delivery methods or call us to discuss your requirements on 01580 881346.

Conflict prevention and resolution

After attending a Maybo training course staff will be better able to:

  • Recognise potential conflict flashpoints and risks in their work 
  • Identify simple steps to prevent and reduce conflict and risk for all parties
  • Develop positive relationships and interactions
  • Defuse and resolve emotive situations
  • Respond professionally and enhance the quality and reputation of your service

Assault avoidance and disengagement

We carefully design each assault avoidance and disengagement programme around the specific risks staff face, the roles they perform, the service users they work with and the environment in which they work. A programme at this level can include the following:

1. Primary prevention, situation assessment and positive communication skills:

  • Maintain positive relationships with service users through communication and conflict management skills
  • Understand physical interventions and the legal and professional implications and risk factors involved in their use
  • Identify positive alternatives to physical intervention and understand the importance of only using physical intervention as a last resort
  • Dynamically assess risks in situations where physical intervention is used
  • Signal non-aggression to protect themself and others from assault
  • Identify ways of reducing the risk of harm during physical interventions

2. Non-aggressive physical skills to protect self and others from intentional and unintentional assault:

  • Signalling non-aggression through stance and positioning skills
  • Evading and protecting against blows
  • Disengaging from grabs and holds
  • Guiding individuals in a non-restrictive manner

Responsible Physical Intervention

Holding and escorting skills build on the content of our assault avoidance and disengagement programme, providing staff with restrictive guiding and holding techniques.

Maybo’s primary goal is to help organisations and staff to reduce the use of force because physical intervention carries risk for everyone involved. Our training focuses on how to prevent situations arising and escalating but recognises there are times in some environments when staff have to act to prevent imminent harm to themselves or others. Where such scenarios are foreseeable, engaging Maybo gives you greater peace of mind through:

  • Helping you establish the level of physical intervention training required and support with policy and guidance
  • Targeting a reduction in use of force through building confidence in alternatives to physical intervention
  • Reducing risks to service users and staff when intervention is legitimate and necessary
  • Physical responses that are non-aggressive, professional, safer and highly effective

The decision to use physical intervention skills should not be taken lightly and should always be regarded as a ‘last resort’ when other options have failed or are likely to fail and where it is not possible or appropriate to withdraw from the situation. 

Maybo training – A safer approach for your staff, your service users and your organisation