Managing Conflict - Risk Based Principles of HSWA Still Relevant Today

This year is the 40th Anniversary of the introduction of the Health and Safety at Work Act 1974. More often thought about in terms of the safety of workers using plant or equipment or working with hazardous substances,  the Act holds relevance for workers who may suffer verbal abuse or injury as a result of physical assault. It states that ‘Employers have a legal duty to ensure so far as is reasonably practicable, the health, safety and welfare at work of their employees.’

The Act was created, in the words of current Chair of the HSE, Judith Hackitt, " a flexible system where regulations describe goals and principles supported by codes of practice and guidance. Based on consultation and engagement the new regime was designed to deliver a proportionate, targeted and risk based approach." Even though much of our work has now moved away from heavy industry and manufacturing, the approach described is still applied and is used by Maybo as the basis for our targeted, risk based training that enables staff to respond in a way that is proportionate to the level of conflict or violence they are facing.

By working with orgaisations to identify the type of workplace violence risks, workers performing certain roles are exposed to, we can tailor our training solution so that staff learn only the skills they are likely to need to protect themselves and others.

There is perhaps more emphasis today on the well-being of staff. As our knowledge and experience of the, sometimes unseen, effects of verbal abuse and physical assault increases, we can improve the sophistication and effectiveness of our training to help staff to better manage and avoid conflict, creating a safer working environment for staff and service users.     

More recent legislation such as the Management of Health and Safety at Work Regulations 1999  have further refined responses to the risks of violence at work but the guiding principles of the forty year old Health and Safety at Work Act 1974 remain workable and relevant today in achieving a safer workplace.










Posted by Maybo on January 23, 2014


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