Are you getting best value from your conflict management training?

With budgets under pressure, money spent on training must add value and bring results. We’ve used our extensive experience of providing our clients with training courses that really work, and put together best practice guidelines to help you get the best value from training by closely matching training to the real needs of your staff and your organisation, so you only pay for the level of training they require for their job role.

Our training delivery options enable you to maximise the impact and minimise the expense of conflict management training.

For training to be successful and of value to your staff and your organisation it needs to be relevant, flexible and effective.

Relevant Training

Relevant training must be based on the real risks faced by staff and directly linked to the tasks and activities they perform. Maybo helps clients to achieve this through a training needs analysis and consultation with staff to find out what sort of issues they face, when conflict might occur, how often and what form this takes. The needs of service users are also taken into consideration – a staff member dealing with children with learning disabilities will need different conflict handling skills to someone working with members of the public.

The information gathered from the training needs analysis is used to determine the training requirements of staff and to start to build a picture of the level of training needed i.e. is an awareness of conflict sufficient or do staff need to be trained to manage the risks of physical assault. Do they need to escort members of the public, patients or pupils? The training delivery method to best communicate the skills and knowledge staff require is considered at this stage. Our online conflict awareness programme may offer a full solution or be a good option as pre learning for a conflict management skills workshop. For staff who have been identified as facing risks of physical contact, the skill level is assessed to determine if they need to be able to breakaway from contact and if they also need to restrain and escort. There is no value in training staff above the level of risk they face. To further enhance the relevance and benefits of our training we create case studies and scenarios that relate directly to the workplace.

Relevant training must be:

  • based on real risks faced by staff
  • linked to the tasks and activities they perform
  • appropriate for the needs of service users

Flexible Training

In aiming to ‘put all staff through the same training course’, the value to staff and to your organisation may be eroded as there is a risk that no one gets what they really need. Well structured, flexible training will meet different needs in an organisation. It will suit a mix of learners styles and abilities, support workplace learning and minimise abstraction time. Maybo offers a blend of learning methods so that you can create the right mix for their staff and business. Our clients can select from online, self study, face to face workshops, coaching and in house training to create the right mix.

Flexible training must:

  • meet the different needs of staff in different parts of the organisation
  • suit a mix of learning styles and abilities
  • support workplace learning
  • minimise abstraction time
  • work within the organisational time and budgetary constraints

Effective Training

Measuring effectiveness can be the most challenging part of ensuring you have achieved real value. It requires a focus on the output and evaluation before and after the training to evidence improvements. Maybo uses tried and tested models and skills to provide a level of confidence that the training will deliver what you want. Our research shows risks are reduced as staff feel more confident to handle conflict situations effectively, before they escalate.

We have developed a comprehensive evaluation model that enables our clients to take stock of current risks and control measures through the completion of a pre training baseline evaluation and a post training impressions evaluation, followed by a work based evaluation i.e. three months post training of incident data and staff perception.

Measure effectiveness of training by:

  • pre and post training evaluation
  • research evidencing our models and skills increase staff confidence to manage conflict situations
  • workplace evaluation approximately three months post training

If you would like to revisit your training package to ensure you are getting best value we would like to hear from you. We can assess your current training levels and establish any changes to your requirements. Staff needing refresher training may be better served by our newer training services such as online modules or workplace coaching.

We want our clients to be supported to follow best practice and achieve the best value from our training services.


Posted by Maybo on March 19, 2012


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