Practicing Behaviour Response Plans

We are all familiar with the phrase – practice makes perfect, but in reality, how often do we practice drills and procedures and how confident do we feel about using skills that are only called upon occasionally?

Conflict resolution skills can fall into this bracket for many staff who are at risk of verbal abuse or physical assault in the workplace, but who only need to take action rarely.

At Maybo we know that training knowledge needs to be supported by an implementation process that seeks to ensure transfer from the classroom to the workplace and then to be sustained over time. While all agree to the wisdom of this very few practice it. The purpose of this blog is to share some ideas for making this practice process a reality.

Six Steps to Start Successful Practices

  1. Start Small – An over ambitious plan may not be the best place to start.  Creating a 5 minute practice session following a weekly team meeting may be a better option. Once the habit has been established it may be possible to enact more ambitious ideas.
  2. Include All – Creating positive healthy relationships should be part of the character of the whole organisation. Maybo clients who have experienced the most sustained benefit from training are those who have employed a whole organisation approach. Leadership as well as front line staff find a way to be part of the behaviour response process, even if it is simply a ten minute follow up with individuals after an event.
  3. Document – Keeping a record of practice and drills is important.
  4. Make it Realistic – So often practice drills are based upon fear induced scenarios and not the regular issues being managed on a daily basis. Use incident reports to create scenarios that will make sense to staff as well as reinforcing appropriate skills.
  5. Review Policy – When training transfers from the classroom to the workplace it sometimes conflicts with current policy and procedural positions that have not been modified to reflect the training. Make sure a review of policy occurs to identify and address any of these disconnects so that the one supports the other.
  6. Keep it Non Physical – While practicing skills is important, most staff are not using physical skills on a daily basis. Non verbal and verbal skills are however frequently used. Out of every 4 practice sessions being organised have 1 physical to 3 non-physical. (Only where staff have received an appropriate level of physical intervention training for their role).

The six steps above are intended to represent a starting point to organise your thinking about this important issue. Your own ideas can be added and developed to meet the unique needs of your organisation and the individuals you serve.
Read more about how Maybo helps staff and organisations bridge the gap between training and the workplace.

Posted by Maybo on September 12, 2012


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