Alcohol and Drug Misuse: Managing the Fall Out

Used by 2% of the population of Australia, Meth-Amphetamine (ICE) is a significant contributor to ambulance call outs. The UK useage levels may be lower, but alcohol and drug misuse impact on our emergency resources and A&E Department staff.  

Substance misuse can lead to aggressive, irratic behaviour, reducing inhibitions and exacerbating mental conditions making it more difficult for emergency and medical staff to communicate with and treat people who are affected.

So, what can we do to manage the people we come into contact with who are affected by alcohol or drugs? We may not always be presented with the stereotypical aggressive person who is ripping up the waiting room, but our basic interactions need to be measured so as not to push the person further up the emotional/behavioural roller coaster. In these instances the use of interpersonal skills to deescalate and defuse a situation come into play. When we are presented with more extreme behaviour the ability to work as a team, to have a set of skills in communicating effectively and where necessary, a set of physical skills that can help to maintain the safety of the individual and those trying to support them is important. Traditional physical techniques taught to employee’s can be forceful and aggressive skills and in many cases pain related methods in order to gain control, but where a person is affected by drug use this skill set becomes less reliable as the response to pain may be dulled or they may appear impervious to pain due to their drug induced condition. This can make staff feel unsafe in the use of these methods, which may lead to further confusion and errors while dealing with the situation.

Maybo offers a comprehensive set of skills to help staff understand and manage people who are emotionally aroused and may be angry or frustrated as well as those who are becoming aggressive and violent. Our conflict management programme teaches staff how to communicate effectively in these situations and to recognise the signs that someone may be becoming aroused. Our programmes concentrate on avoiding a situation escalating but when it already has provide strategies to manage these situations. We also have a range of physical skills that are non-pain related, independently medically tested and biomechanically researched for injury potential to employees and service users. Staff can feel confident to use these skills knowing that they are not relying on the person to “give in” due to duress.

We understand the difficulties experienced by those who come into contact with this type of behaviour on a regular basis and our clinical assault avoidance training is already helping some hospitals to manage these difficult patients and maintain the safety of staff and others. Our training encourages effective communication between all those agencies involved in dealing with individuals who exhibit these difficult behaviours.

Maybo Clinical Assault Reducation Training

Facts and resources about alcohol and drugs (AU)

In the news - The Conversation  






Posted by Maybo on August 27, 2015


Please note: All comments are reviewed before being displayed on our website.