Latest Blog Posts

The latest workplace violence and conflict management blog posts from Maybo.

 

 

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Aug 21, 2014

ENTMA08 - What is it all About?

ENTMA08 evolved from an informal European collaboration between trainers in the management of aggression which existed since 1998 and adopted the name ENTMA in 2004. The collaboration involved...

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Shopping Centre

Mar 20, 2014

Reducing Assaults in Retail Environments

As a result of Maybo’s work with a major national retailer to reduce assaults on staff, specifically in relation to confronting and detaining suspected shoplifters: Assaults reduced by...

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Assault Avoidance

Jan 23, 2014

Managing Conflict - Risk Based Principles of Forty Year Old HSWA Still Relevant

This year is the 40th Anniversary of the introduction of the Health and Safety at Work Act 1974. More often thought about in terms of the safety of workers using plant or equipment or working with...

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Best Practice

Nov 25, 2013

Senior Management Sign Up Helps Staff Switch On To Conflict Management

SHP Online has published an interesting article by Dr Robert Cooling that exposes the vital role top management plays in shaping thinking and driving behavioural change in relation to occupational...

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Confidence1

Sep 12, 2013

Avoid Conflict With Confidence

We probably all know someone who says something which such conviction that we believe it’s true, in some cases causing us to doubt our own beliefs. A sure and confident approach speaks...

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Lone Worker - Car

Jun 10, 2013

You Don't Need to be a Lone Worker to be Working Alone

Specific reference is often made to lone working and the need for enhanced safety training or devices to better protect lone workers. Indeed this is an area of training that Maybo covers and our...

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Comment

May 22, 2013

A 'Habit' Can Be a Good Thing

Behavioural safety was strongly featured at this year’s Health and Safely Expo and among the speakers, Bruce Durham of training company AZEA, had some interesting points to make about forming...

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Stmungo2010logorgb

May 9, 2013

Homeless Charity Staff Gain Skills to Better Manage Conflict

We've been working with homeless charity, St Mungo’s, to introduce an effective blended learning strategy that directly addresses the issues of violence and aggression faced by staff. Taking...

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8 Element Model

Apr 29, 2013

Work Related Violence - Learning the Lessons

Standards and guidance concerning violence risks have leapt forward over the past twelve years and 'violence reduction' is now a respected discipline with a degree for practitioners. Violence is a...

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Best Practice

Dec 17, 2012

Safety by Numbers - How safe is safe enough?

Can safety be measured in numbers? Whilst recording incident numbers and other relevant factors provides useful data to identify trends such as job roles, activities, location e.t.c. that may...

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Store Checkout

Dec 12, 2012

Retail Crime Increases Opportunities for Conflict

Retailers in the United Kingdom are expected to lose almost £1 billion over Christmas as a result of shoplifting, dishonest employees and vendor or distribution losses. In its annual...

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Arrows

Dec 5, 2012

Training - Get it Right and Realise the Value

In their 'Training Platform’ blog, some time ago Ken Livingstone and Amy Burrell looked at what can happen if training goes wrong. The blog highlighted some common mistakes in the...

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Stethoscope

Dec 5, 2012

Violence Against NHS Staff – Do the Figures Tell the Whole Story?

Is 59,744* a large number of physical assaults considering the close proximity in which NHS staff are required to work in order to care for and support patients? The NHS Protect Violence Against...

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Angry Caller

Nov 5, 2012

Customer Care – Escalation Effects

As a leading conflict management training provider we are often asked to provide curricula support to customer service staff operating in various industry sectors. The basis of concern frequently...

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Comment

Sep 19, 2012

Calming and Defusing Neighbourly Disputes Ten Useful Tips

One of the challenging issues for housing staff is mediating disputes between neighbours and responding to reports of anti-social behaviour. The summer holidays are over and neighbours are...

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Bridge The Gasp

Sep 12, 2012

Behaviour Response Plans - Practice Makes Perfect

We are all familiar with the phrase – practice makes perfect, but in reality, how often do we practice drills and procedures and how confident do we feel about using skills that are only...

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So

Sep 3, 2012

Schools click with conflict management

Maybo is supporting school staff in East Sussex with an online package to help staff manage difficult behaviour in the classroom. Health and Safety Co-ordinators from primary and secondary schools...

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Dcc

Aug 29, 2012

A training solution for any situation

The versatility of Maybo’s training has been put to the test by Durham County Council who use the conflict management programmes across several departments. From neighbourhood wardens and...

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Comment

Aug 13, 2012

Conflict management training for 'have a go heroes'?

A recent article in The Guardian refers to a report by The Royal Society of Arts (RSA) proposing the police offer "have-a-go hero" training for the public on how to confront antisocial behaviour...

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Scales-of-justice

Jul 11, 2012

Physical intervention insurance - Are you covered?

Andrew Tyrrell, Sales and Marketing Director at Peter Hattersley and Partners (PHP)Chartered Insurance Brokers, answers some of the most frequently asked questions from physical interventions...

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Comment

Jul 10, 2012

Implementing Maybo Training - Our guest interview

Security Operational Manager for Brighton and Sussex University Hospitals NHS Trust, Simon Whitehorn, takes time out of his busy schedule to speak to us about his personal experience of using...

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Laurel And Hardy

Jul 9, 2012

Dynamic risk assessment - should you be more wary of a heavier man?

We know that we should not make judgements about people by their appearance alone and while staff need to be aware of pre-disposing factors, those who are effective in managing violence also avoid...

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Bridge The Gasp

Jun 19, 2012

Bridging the Gap - Transfer Training to the Workplace

Training is an important thread of a conflict and violence reduction strategy but conducted in isolation, is no guarantee of change in workplace behaviour and desired outcomes, such as a reduction...

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Crossing

Jun 13, 2012

Bespoke training for school bus service staff

Bus drivers and attendants operating the London Borough of Lewisham’s community bus services have received ‘fit for purpose’ training to help them effectively manage challenging...

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Comment

Jun 6, 2012

Are some types of command more effective to calm conflict?

Research shows that at moments of difficulty conflict managers should focus on clear instructions to gain the best response. So, what are the magic words are that will help de-escalate a...

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