Blog Archive: June, 2012

Bridge The Gasp

Jun 19, 2012

Bridging the Gap - Transfer Training to the Workplace

Training is an important thread of a conflict and violence reduction strategy but conducted in isolation, is no guarantee of change in workplace behaviour and desired outcomes, such as a reduction...

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Crossing

Jun 13, 2012

Bespoke training for school bus service staff

Bus drivers and attendants operating the London Borough of Lewisham’s community bus services have received ‘fit for purpose’ training to help them effectively manage challenging...

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Comment

Jun 6, 2012

Are some types of command more effective to calm conflict?

Research shows that at moments of difficulty conflict managers should focus on clear instructions to gain the best response. So, what are the magic words are that will help de-escalate a...

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