Our History

Since 1996 Maybo has made a genuine contribution to the development of standards in violence reduction and conflict management training, consistently raising the bar in training provision as well as supporting charitable organisations and volunteers that face risk when trying to help others.

Leading role in the UK

  • Designed the first stand-alone, nationally accredited suite of qualifications in conflict management and physical intervention for end users and for trainers
  • Helped government agencies including healthcare, retail and security regulators to develop competency requirements and employer best practice guidance
  • Maybo Chief Executive, Bill Fox was project chair for three ACPO and SIA (Security Industry Authority) endorsed good practice guidance documents on training and use of physical interventions by healthcare security personnel, the retail security function and licensed retail sector (door supervision function). The project groups included representatives from Skills for Security, ACPO, NHS Security Management Service, NAHS, British Retail Consortium, British Institute of InnKeeping and SIA
  • Designed and deliver IOSH’s popular ‘Managing the Tough Stuff’ programme
  • Developed national qualifications with BIIAB for the licensed retail sector and won the 2011 Scottish training award
  • Authored the Butterworths-Tolley handbook on the management of work related violence (WRV)
  • Major contribution to the design of the first National Occupational Standards tackling WRV
  • Representation on the Steering Group of the European Network for Training in the Management of Aggression (ENTMA)
  • Advisor to the Security Industry Authority (SIA) on training requirements for licences, including physical intervention training
  • Chosen partner of the British Retail Consortium for the 'Trouble in Store' national training initiative
  • Direct support to City Safe and the Princes Trust in providing support and training to young people in dealing with conflict and risk

Proven results

  • Extensive statistical evidence from delegate feedback on all courses
  • Post course data on workplace evaluation validated by external sources
  • Case study research demonstrating reduction in injuries to staff and service users, and in the use of restrictive practice