Managing Challenging Behaviour

Our BILD accredited challenging behaviour awareness programmes have been carefully designed for staff working in settings where there is an ongoing relationship with children and young people who may present behaviours that challenge.

Suitable for those supporting young people within children's services such as residential care, short break services, youth centres or educational settings, who may be described as having learning disabilities, autistic spectrum disorder (ASD), mental health problems, social emotional and behavioural difficulties (SEBD) or other special educational needs, our programmes can also be tailored for families and family carers.

Maybo's BILD Accredited Training Curriculum

 All Maybo training is tailored to address specific service contexts, risks and needs through our Training Needs Analysis (TNA) and design process. The following courses form Maybo’s curriculum within the BILD PI Accreditation Scheme.

  • A human rights approach to promoting positive behaviour support and reducing restrictive practices

  • Understanding behaviour and recognising risk

  • Supporting people with complex behavioural needs

  • Positive Behaviour Support (Fundamental elements)

  • Conflict management and challenging behaviour awareness

  • Conflict management, challenging behaviour awareness and disengagement

  • Conflict management, challenging behaviour awareness disengagement and holding

  • Conflict management, challenging behaviour awareness, disengagement, holding and additional holding

  • Train the Trainer and Coaching Champions programmes supporting the above programme levels

Each programme is based on a consistent core set of outcomes and principles that ensure every learner receives the fundamentals of good practice in person centred approaches. Once the level of training programme has been identified through the TNA and behavioural assessment process we further tailor courses by:

  • Integrating key organisational policy, guidance and messages

  • Selecting scenarios and case studies most relevant to the Service and needs of its service users and staff

Our training follows the Public Health Model in addressing:

  • Primary and Secondary Strategies: These focus on reducing conflict and challenging behaviours through contributing to a positive environment and culture, with a focus on understanding people’s needs and behaviours. We cover positive communication and relationship building and comprehensive de-escalation skills for the times when emotions rise.
  • Tertiary Strategies: Our programmes prepare staff to respond professionally in a crisis in order to contain a situation and create safety. The level of skills covered will vary by service based on risks and needs, but all cover teamwork, communications and duty of care during and post incident. Tertiary content includes how to record and report incidents and how to facilitate support and de-brief/draw learning. 

Maybo believes that training in this sensitive and risky area must be:

  • Person centred and embedded in a Positive Behaviour Support (PBS) approach to inform behavioural management and proactive planning around the individual needs of each service user

  • Based on caring values that promote respect for the individual and a reduction of conflict and behaviours that challenge through developing positive behavioural supports, interactions and relationships

  • Relevant to the context of each Service and needs

  • Non-aggressive and focused on restraint reduction and elimination – not just teaching safer methods!

  • Challenging of any practice that does not respect service users and/or falls short in duty of care 

Before participating in physical skills, participants must train in primary and secondary strategies that will help them prevent and defuse incidents.

These strategies are then applied throughout the training which focuses on low arousal approaches within a problem solving toolbox that enables staff to plan and respond to the individual needs of their Service Users.

We train trainers and local coaches/champions how to use our toolbox and resources so that they can provide consultancy support to local services, facilitating transfer of training into working practice and supporting person centred planning.

We constantly challenge staff to question whether physical intervention is necessary and in the best interests of the individual concerned. This includes getting them to consider how a service user may interpret and react to staff interventions and how this may be influenced by factors including trauma history, Autism, gender and culture.

For more information on Maybo's BILD Accredited Physical Intervention Training please contact our specialist team.