Conflict management

Physical Intervention

Post incident

Trainer training

Post Incident Training

Management of traumatic incidents

Victim Support, the charity that supports victims of crime, and Maybo, the UK's leading conflict management adviser devised a post incident programme that gives managers an understanding of how their actions, and those of other staff, before, during and after an incident can have a fundamental affect on the victim.

There are emotional, practical and operational issues to deal with after a violent incident. These can include:
 

• Short term reactions - shock, anger, embarrassment
• Medium term reactions - guilt, embarrassment, exhaustion, loss of confidence
• Long term reactions - anxiety, depression, irritable, anti-social behaviour, headaches, nausea

The ability of managers and team leaders is really tested in the aftermath of a violent incident and the quality of their response will be long remembered by staff. There is much for them to think about including containment of the incident, protection of evidence, liaison with other agencies, reporting and investigation and, most importantly; support for those involved.

The learning includes to:

• increase the knowledge skills and confidence of managers to help ensure a professional response to a very emotive set of circumstances
• introduce simple but effective models for establishing the immediate support needs of those affected
• consider the mid to longer term needs of staff , including sensitive management of a victim¡¦s return to work and confidence
• review sensitively and learn from an incident, and to ensure that learning is shared at all levels to reduce the likelihood of it happening again

The learning is a part of preventing violent incidents (see manager training)