Conflict Management Training
Combat workplace violence
Maybo offers a complete conflict management training service on all aspects of dealing with workplace conflict and abuse.
Tailoring conflict resolution training and certification to meet needs
Before any conflict management training is agreed Maybo's experienced conflict managers will carry out a training needs analysis. This will ensure that training is designed and delivered to suit the needs of the staff, service users and the organisation. Maybo has pioneered scenario-based training in conflict management and personal safety, and each course incorporates real scenarios that are encountered by the staff being trained.
If the staff or employer would like recognised certification the course can be City & Guilds accredited. Alternatively Maybo offers a City & Guilds Vocational Related Qualifications in Conflict Management. Courses can also be certificated by BIIAB or IOSH.
Conflict management and personal safety
 This core conflict management training covers how to prevent and defuse conflict and reduce risk. The learning includes:
- health and safety responsibilities;
- policy and guidance;
- identifying flashpoints;
- proactive service delivery;
- risk reduction and lone working;
- verbal and non-verbal messages;
- calming skills;
- managing incidents and post-incident considerations.
Maybo's scenario based conflict resolution training requires skilled facilitation. Our trainers have a professional background in managing violence 'first hand' in range of sectors. They then undergo a comprehensive on-going development programme to ensure they are always best placed to help people find better ways of dealing with conflict.
The courses are tailored for
Work - customer facing in sports centres, libraries, offices, shops, bars,
parks, housing estates, buses, trains, reception etcnaging conflict
Care - for staff dealing with long term mental health
and learning disability patients in care homesnflict resolutionolution
Children - teachers, assistants and youth workers in schools, colleges, universities,
detention centres, special needs
naging behaviour
E-learning - For low risk jobs, or as part of induction training the principles of effective conflict management can be learned on-line.
Physical intervention (disengagement and holding): for jobs where physical abuse is experienced please see the page on Physical Intervention Training.
For further details and advice email Maybo | 
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