Conflict management

Physical Intervention

Post incident

Trainer training

Background

Credibility

Proven leading role in the UK

• First conflict management qualifications developed with City & Guilds
• Active role in the formulation of the National Occupational Standards
• Central in the Skills for Security project to provide industry guidance on physical intervention to retail and healthcare security teams
• The adviser to the Security Industry Authority on training requirements for licences, including physical intervention training
• Actively consulted by the Health and Safety Executive on national projects
• Designing development programmes for the Institute of Occupational Safety and Health
• Project partners with UNISON on a major healthcare training needs analysis
• Giving advice to many police forces including working closely on conflict avoidance strategies with the British Transport Police
• Chosen partner of the British Retail Consortium for their national training initiative
• Developing national qualifications with the British Institute of Innkeeping for the licensed retail sector
• Partnership with leading publishers to produce key text in books, sector publications and periodicals
• Founder member of the Institute of Conflict Management, contributing to its development and quality standards
   

Proven results

• Statistics on delegate feedback on all courses
• Post course data on workplace evaluation validated by an external source
• Specific results on the evaluation of individual physical intervention skills in terms of learning and effectiveness.

Taking conflict management to those most in need

• Providing conflict management skills to young people on the Princes Trust schemes
• Providing useful employment skills for those leaving the armed forces

Accreditation and qualifications

• BILD: Maybo's programmes for staff working with children and adults with learning disabilities are accredited by the British Institute of Learning Disabilities (BILD) in the teaching of physical intervention skills.
• City & Guilds: For all programmes based on its core conflict management content Maybo is able to offer accredited certificates.
• Skills for Security: All Maybo's trainer training for the SIA licensable sectors are certified by Skills for Security
• BIIAB: For programmes for the SIA licensable security sector Maybo can offer certification accredited by BII (British Institute of Innkeeping).
• IOSH: Maybo runs specific programmes for IOSH
• Maybo is a qualification centre through a range of awarding bodies including
  • City & Guilds
  • BIIAB
  • NOCN
  • Edexcel